Way back in 2006, Dawson Marks decided it was time to fulfill his lifelong dream: he wanted to be his own boss, so he opened Martec Precision, Inc., his very own CNC machine shop.
Like any first-time business owner, he faced many big decisions, one of the first being which brand of machines to purchase. Ultimately, he chose Okuma, and hasn't looked back.
The company's initial sales strategies delivered enough business to keep Dawson's first Okuma machine busy, but within three months he was forced to purchase a second one. Soon after, two more Okuma's followed. Now, fast-forward ten years, and Dawson's company has expanded significantly, almost doubling in size to run two shifts with 15 employees.
Okuma, along with our supportive distribution network, has been with him throughout the ups and downs of his success story.
"We were able to buy the machine and they took care of everything else." -Dawson Marks
"If we have a power surge, or a machine goes down, and one of them gets stuck, or was in the middle of a took change, they have a guy out here in an hour for us. They understand we can't afford a machine down. It affects production and delivery dates."
-Dawson Marks
At Okuma, the "24/7/365" support that comes with a machine purchase isn't some kind of sales ploy. It's a sacred pact we make with customers. Because whether you require installation assistance, have a machining question, or need a replacement part, our technical experts never hear a problem on the other end of the line. They hear you, a person. Just ask Dawson Marks.
"The support is amazing. And Okuma machines rule." -Dawson Marks
Want a superior customer experience like Dawson's?
