Tim Thiessen has been with Okuma for 26 years, so he's seen a thing or two. He visited our customers and distributors during his early days as an Application Engineer.
Today he visits those same customers and distributors as a member of the Okuma management team, expressing his strong support for the Okuma distribution network.
"Our valued distributor partners are the ones who become Okuma to the customer." -Tim Thiessen
Our distributors are the familar face, the ones who know every inch of your shop, the ones who've been there with you through all those ups and downs over the years. While Tim is proud that we offer 24/7/365 access to replacement parts and technical experts, he understands that our distributors are often in the best position to solve complex maching issues.
"Good decisions are made by having trusted input, and typically the more intel that's available, the better. The customer feedback we get from our distributors is invaluable." -Tim Thiessen
In manufacturing, lost time is lost money. So when an inevitable issue happens with your machine, you want to hear a sense of urgency on the other end of the line when you make that customer support call. Okuma distributors will go above and beyond in a time of extreme need. Just ask Tim Thiessen.
"Trust comes from relationships built up over many years." -Tim Thiessen
Want to work with a familiar face who understands your business?
